Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. We cannot refund fabric, haberdashery or patterns which have been marked, washed, pressed or cut.  

To start a return, you can contact us at hello@flyingbobbins.com. Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will experience delays and may not be accepted.  In the case of unwanted items, you must cover the cost of return postage.  We suggest that you obtain proof of postage.

 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

 

Exchanges 

If you wish to make an exchange, please contact hello@flyingbobbins.com.  

Refunds
We will notify you as soon as we’ve received your returned goods. Provided they are in their original condition, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.